The reinventing government workbook : introducing frontline employees to reinvention
By: Osborne, David
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Contributor(s): RIVERA, Victor Colon.
Material type: 
BookPublisher: San Francisco : Jossey-Bass, 1998Description: 109 p.ISBN: 078794100X.Subject(s): Gerente | Setor Público | Administração por Objetivos | Governabilidade | Competitividade | Descentralização Administrativa | Mudança Organizacional | Burocracia | Eficiencia | Despesa Publica | Planejamento | Equipe | Produtividade | Hierarquia | Serviço Publico | Qualidade | América do Norte | Estados Unidos| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.05O814re (Browse shelf) | 1 | Available | 10007836 |
Module one: Clarifying your purpose Princile I: customer-driven government: meeting the needs of the customer, not the bureaucracy Principle II: mission-driven government: transforming rule-driven organizations Principle III: anticipatory government: prevention rather than cure Module two: Enhancing your performance Principle IV: results-oriented government: buying outcomes rather than inputs Principle V: competitive government: injecting competition into service delivery Principle VI: enterprising government: earning rather than spending Module three: Shifting your locus of control Principle VII: decentralized government: from hierarchy to participation and teanwork Principle VIII: community-owned government: empowering rather than sering Module four: Increasing your leverage Principle IX: catalytic government: steering rather than rowing Principle X: market-oriented government: leveraging change through the market
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